About Mobile Computer Services and Their Service Guarantee
Mobile Computer Services is a BBB Accredited Business and you are encouraged to check with the BBB for any complaints against the business. You can also view favorable local reviews of their professional work by customers at www.angieslist.com . Also, because Mobile Computer Services does not sell hardware or software you can be sure of getting unbiased advice when using their services. Mobile Computer Services also sets itself from its competition by guaranteeing their work (see below for more details).
John Greer is the owner of Mobile Computer Services and personally does all the service calls himself. Ever since 1980, when Mr. Greer graduated with his Master’s Degree in Electrical Engineering, he has been fortunate to be involved in the development and management of state of the art hardware and software in the fields of computers and computer networking. His extensive knowledge and experience means he will get the job done right the first time in a reasonable amount of time or will come back at no extra charge. Also, being “old school”, Mr. Greer emphasizes good old-fashioned customer service and integrity.
His professional and educational background includes the following:
- Bachelor’s Degree in Engineering Mathematics and Computer Systems from University of Central Florida – 1979. Also Tau Beta Pi & Eta Kappa Nu engineering honor societies
Master’s in Electrical Engineering from University of Central Florida – 1980 /w 3.7/4.0 GPA
Senior Engineer – Modem Development Group, General DataComm Inc. 1980-1984
Technical Staff Member – Network Engineering Group, Los Alamos National Lab 1984-1993
Senior Analyst, Software Engineering Division, Correa Enterprises, Inc 1993-1994
Systems Engineer 4, TRW Integrated Supply Chain, TRW (formerly BDM) 1994-2002
Computer Support Specialist, Computer Support, Northrop Grumman (formerly TRW) 2002-2005
Call us today for experienced computer maintenance,
repair, and service in the greater Albuquerque area at 505-226-8318!
Mobile Computer Services Service Guarantee
If you take your car to a mechanic to fix something and he can’t fix the problem then you shouldn’t have to pay him right? We’ll that is how Mobile Computer Services (MCS) thinks it should be for fixing your computer or network problem. If MCS can’t fix your problem then you don’t get charged for it. Similarly if MCS works on your computer and gets paid but it turns out you are still having problems then they will come back and fix it at no additional charge or refund your money if they can’t fix it. Also if a job takes longer than “it should” or MCS makes a mistake which significantly lengthens a service call, MCS will reduce labor charge to keep things fair for the customer. MCS believes if you are going to run your business with integrity these are the types of things they should do. These policies apply to the vast majority of the work MCS performs. However, to some extent MCS is at the mercy of the software/hardware manufacturer’s less than perfect products. Occasionally there may be certain circumstances beyond MCS’s control which prevents them from being able to fix your computer or network problem. This includes such things as software bugs, hardware problems, and incompatibilities between different manufacturer’s software and/or hardware. Also, in some cases the computer software (operating system and/or installed software) is so corrupted that it may require MCS to rebuild the computer software to solve your problem.